The New Way to Manage Calls. Increase Sales. Improve Customer Service.
QuickScripts guides the user through the entire process of the call. QuickScripts integrates easily into CRM databases, telephony platforms and diallers. Information about the customer or caller can be easily recorded, amended and popped instantly, removing the need for duplication of work.
Who We Are
QuickScripts provides you with an easy to use, drag and drop workflow based interface for managing call scripts for your users. QuickScripts can be used as a standalone product and is easily integrated into existing telephony systems.
Understanding the importance of customer service is vital to the success of a company. Repetition in calls can lead to frustrated customers and a poor customer journey. Incorporating these scripting tools can increase caller productivity and ultimately improve call consistency as well as improving First Call Resolution.
By utilising all of the customisable features of the product, users can create multiple scripts that can be utilised throughout the entire company. Template scripts can help standardise welcome message, payment forms and customer service desks, ensuring that every customer receives the correct level of care and attention that they deserve.
QuickScripts guides the caller through the entire process of the call. With integration into CRM databases, telephony platforms and diallers, information about the customer or caller can be easily recorded, amended and popped instantly, removing the need for duplication of work.
Who We Are
Through rapid deployment and easy setup, QuickScripts allows you to easily and effectively implement new controls to your new and existing call scripts.
With interactive scripts that incorporate different media types, QuickScripts equips agents with the necessary information to improve customer satisfaction for all needs, wants and requirements. Providing all of this within a dynamic script allows agents to provide a seamless call, reducing repetitiveness and ensuring all compliance is met within the call.
The flexibility provided allows us to quickly adapt to changing conditions within the company whilst still maintaining a high level of standardised service across all brands.